Personal product manufacturer's experience of sanitary napkin agents-how to deal with customer objections?
Personal product manufacturer's agent experience-how to deal with customer objections? In the process of terminal sales shopping guide promotion, there will be more or less consumer complaints. In the face of these complaints, how should the sanitary napkin agent assist the supermarket sales and shopping guide personnel to deal with these complaints?
We first understand the steps to handle complaints:
The first step: accept complaints, listen carefully, and understand why consumers complain;
Step 2: Determine the countermeasures and come up with solutions;
The third step: handle the complaint. Consumer complaints are generally divided into these three categories: product quality complaints, after-sales service complaints, and promotional activities complaints!
1. Deal with consumer product quality complaints. It is manifested in product quality problems, improper use, and incorrect understanding of product functions.
①Detailed inquiry records, leaving their contact information
②Deliver the problematic product to the relevant business personnel and notify the handling as soon as possible
③ Give consumers a satisfactory answer. If you can’t solve it on the spot, you can give the consumer some gifts or premiums first, and agree on the time for the answer
2. Dealing with consumer after-sales service complaints. It is generally manifested in the service attitude of the promoters, which is relatively easy to overlook by the promoters; the solution to this type of complaint lies in the quality of service of the promoters.
①Strengthen the learning of product knowledge and explain in detail
②Strengthen the study of consumer behavior analysis
③Try to improve our overall quality
3. Complaints about consumer promotions in Lebanon. Mainly manifested in doubts about operation techniques, doubts about no prizes and cheating. This situation is generally caused by the fact that the promotion staff is not clear about the content of the activity and the reward information is ambiguity.
①Explain the form of promotion in detail
②Convince with facts
③Let the relevant store staff prove
Agents of personal product manufacturers, in addition to the product functions, product selling points, product slogans, display standards, image construction, channel selection, distribution standards, promotion techniques, promotion plans, etc. provided by the personal product manufacturers For training, the company's professional promotion supervisors can also guide customers on-site sales and promotion promotion to increase sales. The sales and operation team of the personal product manufacturer promises to do its best to serve the majority of personal product manufacturer agents, solve the problems encountered by the personal product manufacturer agents, and create a good sales performance! Sanitary napkin agent hotline: